Onward creates value added mobility software solutions for consumers as well as platforms for hardware vendors and enterprises. It realizes the importance of pre-sale, sale and post-sale support and caters to its clients through Onward Care Centers.

Customers and Trade Partners have unconditional access to the OnwardCare center through the tollfree support line 1 800 209 9060, chat (Skype, GTalk or MSN) or email.

OnwardCare offers a 4 level support structure

• Basic Product Support
• User Level Support
• Sales Channel Support (Indian Partners)
• International Partner Support 

OnwardCare is professionally managed by our inhouse product knowledgeable experts who are certified to render top operational and technical support at all times.

• We at onward Mobility believe customer is the king.

• Dedicated team which is committed to resolve your queries.

• Support provided on technical and general queries for our applications to retailers, distributors, sales personnel and end customers.

• Contact centre number is a toll free number so that you can reach us for any queries or support on our applications without incurring any charge.(from anywhere in India)

Toll free – 1800 209 9060

Email – support@onwardmobility.com

MSN Chat – onwardmobility@hotmail.com

Skype ID - onwardmobility

Onward Mobility Solutions Pvt Ltd would like to ensure that you have an outstanding purchasing experience with us. Please familiarize yourself with our refund policy described below. Additionally, always confirm that the products you have selected are compatible with your device and/or operating system.

For any queries regarding your purchase experience please contact us on support@onwardmobility.com. We will make every reasonable attempt to resolve any issues you may have with your application purchase with your order number.

If your initial refund request was received by us within 30 days of your original purchase date, you used or attempted to use the application for its intended purpose and we have been unable to resolve your request within 10 business days of receipt of your request, then we may (in our sole discretion), issue you a refund for the full product purchase price if you experienced one or more of the following issues:

• The software was not delivered. 
• A working registration key was not delivered.
• The software download failed.   
• The software is not compatible with the device.   
• The software would not install on the device.  
• The software has been proven defective by Onward Mobility Customer Care. 
• Onward Mobility Solutions Pvt Ltd has billed your account in error.

We regret that we are unable to provide refunds for:

• Software that is no longer compatible with your device due to a device replacement.
  Note: Onward Mobility Solutions Pvt Ltd is not responsible for refunding previously purchased software or replacing with compatible versions for any replacement or new device you have obtained. 
• Application purchases occurring more than 30 days prior to Onward Mobility Customer Care’s receipt of your initial request regarding such application. 

Please note that a refund request does not guarantee a refund. Onward Mobility Customer Care will make every reasonable attempt to resolve your request in accordance with this policy before any refund request is considered.

All refunds will be issued in the same form of payment as the original purchase. By receipt of a refund, the purchaser agrees to remove and delete the software, all of its components, any registration codes, and fully downloaded versions from the device and/or computer. All refunds are final and shall serve as the sole remedy for any claims relating to the purchase, download, use or inability to use the Handango software application(s), unless such limitation is otherwise prohibited by law.

In a few jurisdictions, certain terms of this Refund Policy may not be applicable. In such instances, Onward Mobility Solutions Pvt Ltd reserves the right to modify the terms of this Policy as necessary to comply with applicable laws and/or regulations.